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General Terms :
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Please note, all ceramic furniture is carefully handmade, making each piece unique. Inconsistency in texture, shape, and color may occur due to the use of natural materials and the firing process.
We consider these natural variations a beautiful part of the items.
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We can’t promise the exact dimensions of a piece. With clay, everything is approximate, as it is naturally unpredictable. We will do our best to meet size requirements. When the clay is raw and moist, we can control the dimensions, but it is during the drying and firing process that the clay shrinks. We cannot control this step.
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Unglazed parts of pieces will be more susceptible to stains, so please be careful with them. Dust your pieces with a dry cloth.
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All ceramic lighting pieces are wired to CE standards. The lamps are not intended for outdoor usage, nor should they be exposed to water.
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Our furniture is safe to put outside, and we recommend, in colder climates, bringing pieces indoors during the winter. Our pieces are not treated, but you can easily apply a transparent protective layer coating that is used for ceramics and/or terracotta tile in order to protect your pieces. If using this method, it is important to ensure that your protective layer coating is transparent and will not change the color of the product.
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Most pieces are made to order and will ship out around 10 – 12 weeks after order confirmation and payment.
Please allow a few extra days for our extensive packaging process and shipping time. This timing can also depend on the order book and the number of pieces you have ordered. Pieces in stock will ship within a few days of order confirmation. Please send me an email if you have any requests for custom-made pieces (for professionals or individuals), or if you are interested in a piece that is currently out of stock.
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Shipping Conditions :
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If you are local to Barcelona and would like to do a local pick-up from our studio, use the studio address is : Carrer de Quevedo, 12 08012, Barcelona
We can coordinate a day and time that works for both of us.
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If you are an international client, you may organize your own transport in order to select the one that works best for you. Otherwise, please note that we will do our best to get the cheapest shipping rate.
However we do not control nor will be responsible for the additional fees that may occur during shipping and at customs.
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We are not responsible for tracking packages once they are in the care of the delivery service. Once sent, we will share the tracking information with you for your order. At that point, it is up to the client to track the package(s) regularly and respond to inquiries or requests for additional documentation from the delivery company. These requests typically appear on the tracking information page without direct alerts, emails, or calls, so please check the tracking frequently. The client should be in contact with the company regarding any problems with customs or delivery. If the client should need to contact us for additional information for customs or delivery, please send us a concise email within a maximum of 72 hours of hearing from the delivery company. If you do not contact us within 72 hours, we may not be able to retrieve the package or use the package insurance, and we will be unable to reimburse the order or the price of shipping, and the package will be lost.
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In the unlikely event of damage during shipment, please take pictures of the damaged piece(s) and packaging (inside/outside) and send them to us within 24 hours of receiving it. Keep the packaging to document the damage claim when filing a complaint with the carrier.
Otherwise, all sales are final.